Terms & Conditions

1. PRICING

1a. Currency and Taxes: All prices shown on this site are in US Dollars. All other pricing requests will be quoted in US Dollars to US customers and in Canadian dollars to Canadian and any other countries customers. The buyer is responsible to remit any and all applicable taxes in their respective geographical area. Canadian customers will be charged GST at the current rate and PST will be charged to British Columbia customers only unless a valid and applicable PST exemption certificate or number is provided.

1b. Duty, Customs, Export Fees: There are no applicable charges for all US and Canadian customers. Products are either covered under NAFTA or are shipped from within Canada or the United States of America. Other country’s customers are responsible for any charges according to their country’s regulations and can obtain these costs from the appropriate Customs Broker.

1c. Shipping: We ship stock products within 24 hours and custom products within 5 to 10 business days. All applicable Freight Charges are extra. Charges will be shown on Shopping Card transaction form or quoted with any custom quotation.

2. FORMS OF PAYMENT

2a. At the time of order: We accept Visa, MasterCard and American Express. In order to process your Credit Card transaction, we will require:

Name as shown on Card
Card type and number
Expiration date
Last three digits of the security code as shown on the signature panel on the back of your card
Mailing address and Zip/Postal code where the card statements are sent

2b. Extended Terms: We offer net 30 days terms to credit approved customers. In order to facilitate this, please print out, fill and fax our Online Credit Application and allow 5 business days for processing.

3. WARRANTY

3a. General: 100% customer satisfaction is our goal at all times. We value our customer’s business and strive to have long term, repeat customers. In fact, almost all of our business is from long term customers from our beginning in 1993.

3b. Electronic Equipment, Software and Ribbon: Warranty, exchange and return policies vary according to the manufacturer’s warranty and are included in the specific product description.

3c. Stock Label Products: We guarantee that the customer will receive the product as specified. To assure total customer satisfaction, we encourage to request FREE SAMPLES for testing to verify that the product is meeting all performance requirements such as printability, adhesion, durability and any other, prior to placing an order.

3d. Custom Label and Printed Products: We guarantee the product to be as specified and approved by the customer. We strictly follow the industry guidelines referred to as “Printing Trade Standards” [click here].

4. RETURN POLICY

4a. General: All our products are guaranteed to be free of material and manufacturing defects. Any product deemed defective can be returned for a full 100% refund or replacement at Label Resources Mfg. Ltd. option within 30 days of purchase. All shipping and associated costs are at our expense.

4b. Product returns: Please call Customer Service at 1-877-574-2922 or e-mail sales@labelresources.com to report any return requests. Once approved, you will receive a RMA (Return Material Authorization) Number. Please be sure to record that number on all shipping documentation.

4c. Stock Label, Ribbon and Software Products: In the event the customer has made an error when placing an order, Customer may return products within 30 days of purchase for a full refund of the product. Shipping and any other charges if applicable are not refundable. To qualify, the product must be completely unused and in it’s original packaging. The return shipping costs are at the customer’s expense.

4d. Electronic Equipment and Parts: All non-defective items must be returned un-used in their respective original packaging. Restocking charges may apply. All associated shipping costs and charges are at the customer’s expense.

4e. Order Error / Omissions: In the event Label Resources Mfg. Ltd. has made an error (quantity, make and model, color, material, pricing, etc.) in processing your order, we will fully refund or replace your order.

5. INDEMNIFICATION / CONSEQUENTIAL DAMAGES

5a. Liability: The Customer shall indemnify and hold harmless Label Resources Mfg. Ltd. for any loss or damages due to any product or services supplied including any errors or omissions. Label Resources Mfg. Ltd. is in no way liable for any consequential costs as a result of any product supplied. Label Resources’ maximum liability shall never exceed free replacement or refund.